Surprise Pediatrics at 14239 West Bell Road in Surprise, Arizona

Customer Reviews about Surprise Pediatrics

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  Unless you are fortunate enough to work with Angie, the office staff over the past few years is terrible. My daughters have been patients way longer than any of them have worked here and they are so very rude, including comments under their breath. No one seems to have answers, policies change from visit to visit. After 14 years, there is no consistencey of care, we are definitely not treated as valued patients. If I ask a question or wonder why things are different than they were, I'm met with short, rude answers as if I'm lying about how it was or what we've done before. I like Dr Marcello & the medical assistants & nurses but when we can't get pleasantly past the front desk, it's just not worth it anymore.
  September 13, 2017

  by DeAnn Blandford
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  I'm disappointed in this practice. They confirmed receiving my son's bloodwork and bone scan, but after faxing them the consent form (allowing them to release a copy to me), I was told they would send it within 30 days! Really? 30 days to fax me something you acknowledge having? She said they only have 1 person working that department and it will be sent to me in the order received.
  January 21, 2017

  by J.P. Cook
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  This office should not be treating or smallest most vulnerable. I took my little one to both Dr. Pham and Marcello hoping that a change would spur results. I should have changed offices completely, and it would have saved years of OT, PT, and speech therapies. I am a mom that chooses to split up vaccines (yes, one of those). My little one also was ill for a very long time. I brought this to the attention of the doc on many occasions and was dismissed as being over-attentive or worrisome. The length of time we are talking about here is months. Many, many months. So many months, in fact, that a single vaccine was given that then caused a severe reaction. My little one survived, was found to have a severe upper respiratory infection at the time the vaccine was given, and now has to undergo continuous therapy. Had they given more than one vaccine that day my child may not have survived, because the doctor wasn't doing her job. How this office has been able to stay in business is beyond me, other than they are practicing on our weakest of humans that cannot talk and defend themselves. It's sad. As an end note I've waited almost a year before posting a review regarding this office. I wanted to make certain that feelings were not guiding my words. The repeated negative feedback is alarming and should be taken seriously by those considering taking their children there. There are SO many more offices out there. Ex: I got lucky with Dr. Han @ Statler and Litchfield. I've also heard of a Dr. Barbarinde in Sun City being very good. (FYI not an advertisement for them.) Unfortunately, for my child I didn't start asking around until AFTER I needed a new doctor. Don't settle because a doctor is close. And if something doesn't seem right, it probably isn't.
  January 13, 2017

  by Mickey85022

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