Fry's Pharmacy at 13982 West Waddell Road in Surprise, Arizona

Customer Reviews about Fry's Pharmacy

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  I love this place. It's not only clean but the staff is friendly and knows me and greets me by name. This store is one of the busiest in Surprise and it's very well put together. Five sTars
  June 01, 2017

  by Pedro Angel Rivera
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  We have been going to this frys location for a year now. And a year ago, I would have rated them 5 out of 5 stars. But now, they barely qualify for 2. I'm giving them 2 stars, 1 for hours of operation is convenient, and 1 for cleanliness. Other than that, this pharmacy fails in every way possible. Here's why. When you pull up to the drive through window, you can see in and see that the techs are chatting it up. This happens every time I go. They must think they are getting paid to be chatty cats and this is not talking about work. It's about boyfriends and plans for the weekend. One time I waited 7 min for them to come to the window. They knew I was there waiting, they just chose their conversation was more important. And it's so frustrating because it happens almost every single time I go. Another reason they get a failing score is because they don't keep the patients informed. We dropped off my husband's rx for something he can't go without and they said it would be ready in am hour. So an hour goes by and we go to pick it up. Then we get there and they said that this rx needs a prior authorization, but keep in mind, my hubby has been on this med for over a year and is just a refill. But needles to say, they didn't notify us of this. Then we call a week later and they say that they are waiting on his doctor to send in paperwork. So I call the doctor and this doctor who is amazing, never failed us, says "the pharmacy hasn't sent me anything about this". I believe my doctor over this pharmacy. Avoid this location if you can. We wouldn't want to interrupt their conversations or expect our prescriptions to be filled in a timely manner. And don't even get me started on the bad attitudes that every single employee in that pharmacy has. They make you feel like you are a inconvenience to them NOT doing their job!
  March 24, 2017

  by Mongo Richmond
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  My wife had a prescription sent here last Friday to get filled, first they told my wife they did not have it in stock and would not be available until Monday afternoon and there is nothing they can do. Seeing as she needed her medicine I went in to see if there is something they could do. One of the assistants proceeded to tell me they contacted her doctor and he said that it would be alright if she waited waited until Monday to start the medicine even though he prescribed her to start taking it that day, Friday.After pushing a little more I went to another pharmacy that did have her medicine so she could start taking it as prescribed to her. We talked with her doctor today and he never got a call and he was very upset with the idea of telling a patient they do not need to take the medicine that was prescribed to them that day and it was okay to wait an additional 2 days to start taking it because they didn't have it in stock.
  November 23, 2016

  by Zeb Chadwick

Opening hours Closed now

Today: 10:00 am — 05:00 pm

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About Fry's Pharmacy in Surprise